section 8
on 15 May 2015
Last Applicant/ Owned by
9197 South Peoria St.
Englewood
CO
80112
Serial Number
77208285 filed on 18th Jun 2007
Registration Number
3514848 registered on 14th Oct 2008
Filing Basis
1. use application currently
Disclaimer
NO DATA
Computer software for use in the provision of customer care and customer relationship management services, namely, managing and accessing Web-based databases and applications for receiving and responding to sales, service, technical support and general information inquiries of customers of others, and for use in enabling customers to integrate interaction and transaction handling technologies secuRead More
Computer software for use in the provision of customer care and customer relationship management services, namely, managing and accessing Web-based databases and applications for receiving and responding to sales, service, technical support and general information inquiries of customers of others, and for use in enabling customers to integrate interaction and transaction handling technologies securely and services to execute a complete customer service and back-office strategy across a disparate workforce that includes schedule driven chat services, prioritizing and delivering interactions using various forms of multimedia across multiskill customer care environments and remote locations, namely, at home, in small strip mall locations, or any other remote location not tied to a specific customer care environment; computer software for flexible workforce management applications, namely, forecasting, scheduling and adherence functions; computer software for data capture and reporting to identify, track and act upon customer interactions; computer software to track move/add/change requests made by others and provide issue resolution coordination; computer software for effectively and efficiently managing disparate agent groups
20th Jun 2006
20th Jun 2006
Customer relationship management services and customer care services for others that have disparate resources, namely, managing and accessing Web-based databases and applications for receiving and responding to sales, service, technical support and general information inquiries of customers of others, and for use in enabling customers to integrate interaction and transaction handling technologies securely
20th Jun 2006
20th Jun 2006
Telecommunication services, namely, providing automated local and long distance telephone services and electronic mail; message receiving and forwarding services; providing multiple-user access to a global computer information network
20th Jun 2006
20th Jun 2006
Computer programming services and application service provider for others, namely, designing, installing, integrating, networking, hosting, operating and maintaining computer software for others, namely, for use in enabling customers to integrate interaction and transaction handling technologies securely and services to execute a complete customer service and back-office strategy across a disparate workforce that includes schedule driven chat services, prioritizing and delivering interactions using various forms of multimedia across multi-skill customer care environments and remote locations including at home, in small strip mall locations, or any other remote location not tied to a specific customer care environment; advanced computer telephony integration for intelligent routing and operational efficiency across all media; and computer telephony systems integration that features email, chat and other custom media types
20th Jun 2006
20th Jun 2006
No 77208285
No Service Mark
No
No
No
No
No
No
No
No
No
| Status Date | Action Taken |
|---|---|
| 15th May 2015 | CANCELLED SEC. 8 (6-YR) |
| 14th Oct 2008 | REGISTERED-PRINCIPAL REGISTER |
| 29th Jul 2008 | PUBLISHED FOR OPPOSITION |
| 09th Jul 2008 | NOTICE OF PUBLICATION |
| 25th Jun 2008 | LAW OFFICE PUBLICATION REVIEW COMPLETED |
| 25th Jun 2008 | EXAMINER'S AMENDMENT ENTERED |
| 25th Jun 2008 | EXAMINERS AMENDMENT -WRITTEN |
| 25th Jun 2008 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| 25th Jun 2008 | EXAMINERS AMENDMENT E-MAILED |
| 25th Jun 2008 | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED |
