RETURNS MANAGEMENT INDEX

Class [035]
Advertising, Business & Retail Services

Business management and business consulting services relating to collecting and evaluating data in the field of product distribution and product returns including product return processes and identifying best practices among retailers,distributors, wholesalers, and/or manufacturers; preparing business reports in the nature of best practices and benchmarking of business processes; business management services, namely, measuring and evaluating performance of retailers, distributors, wholesalers, and/or manufacturers from a customers perspective concerning promises made to the customer regarding product returns, processes required to complete a return, and the degree to which the customer was satisfied with the outcome; namely, measuring customer experience with product returns and operational efficiencies of product returns; business management and consultation services, namely, evaluating clarity and consistency of communications, pre-paid shipping, and convenient drop-off points associated with product returns; and measuring and evaluating performance of retailers, distributors, wholesalers, and/or manufacturers related to product and information flow associated with the returns process namely, preparation and receiving products, opening and identification of products, disposition of products, and re-stock of returned products; business management and consultation services, namely, identifying unnecessary shipping and processing expenses to facilitate improving asset recovery rates, lowering shipping expenses, early depositing and faster credit notification for returned products