final action
on 11 Apr 2024
Last Applicant/ Owned by
485 LaTrobe Street
Melbourne
AU
VIC3000
Serial Number
97690479 filed on 23rd Nov 2022
Registration Number
N/A
Correspondent Address
Meghan K. Tierney
Filing Basis
1. intent to use
2. intent to use current
3. filed as use application
4. use application currently
Disclaimer
CX
Design and development of systems for electronic voice simulation, voice activation and biometrics; maintenance of software for systems for voice recognition, voice processing, voice actuation, voice self service, and speaker verification solutions; technology services, namely, customer relations management, data and analytics, and technology and digital solutions advisory services in the fields oRead More
Design and development of systems for electronic voice simulation, voice activation and biometrics; maintenance of software for systems for voice recognition, voice processing, voice actuation, voice self service, and speaker verification solutions; technology services, namely, customer relations management, data and analytics, and technology and digital solutions advisory services in the fields of automated phone system technology being Interactive Voice Response (IVR) and machine learning technology being Natural Language Processing (NLP); email services, namely, responding to customer communications and inquiries
30th Sep 2020
30th Sep 2020
Telecommunications services, namely, transmission of voice, data, graphics, images, audio, and video by means of telecommunications networks and computer networks; transmission of information, messages, images and documents via wireless telephone services, transmission of voice, data, graphics, images, audio, and video by means of telecommunications networks and computer networks; provision of electronic communications over a computer network; telecommunication services, namely, internet access provider services to websites, portals and electronic communications platforms; broadcast communication services, namely, email services being transmitting emails to designated recipients for others; electronic message sending; SMS, social media, webchat and digital messaging services; communication services provided over a global computer network, mobile phones or other digital media, namely, transmission of voice, data, graphics, images, audio, and video by means of telecommunications networks and computer networks; information, advisory and consultancy services relating to the aforesaid services
30th Sep 2020
30th Sep 2020
Advertising services; marketing and promotional services; business management services, namely, customer experience management services; providing business process outsourcing and digital business services, namely, business advisory and consulting services in the fields of actionable insights and intelligent automation; database management and development services for customers in the field of customer experience management; telemarketing services; customer services, namely, telephone answering and customer contact and communication services, provision of telephone-based and digital business management and administration services; providing telephone based office functions; operation and management of call centers for others, namely, managing call centers which provide technical support services, and which provide customer inquiry and response services such as providing information answering questions and assisting with technical problems; managed outsourcing, namely, outsourcing customer contact, digital services, intelligent automation and technology services; managed services, namely, contact center operations, digital operations and shared services; data management services for use in the field of customer experience management; office support staff recruitment services; field services, namely, office functions in the nature of operating customer contact, digital services, intelligent automation and technology services; managing telecommunications networks for others, namely, managing telephone service for other carriers
30th Sep 2020
30th Sep 2020
Apparatus for recording, transmission or reproduction of sound or images; apparatus for electronic voice simulation and voice activated systems, namely, biometrics; apparatus for voice self service and speaker verification devices; apparatus for speech inputting and outputting for voice recognition; voice actuated computer apparatus; voice processing apparatus; all of the foregoing for use in connection with providing customer experience management
No 97690479
No Service Mark
No
No
No
No
No
No
No
No
No
| Status Date | Action Taken |
|---|---|
| 11th Apr 2024 | NON-FINAL ACTION WRITTEN |
| 11th Apr 2024 | NON-FINAL ACTION E-MAILED |
| 11th Apr 2024 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| 07th Mar 2024 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| 07th Mar 2024 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| 07th Mar 2024 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| 07th Dec 2023 | APPLICATION EXTENSION TO RESPONSE PERIOD - RECEIVED |
| 07th Dec 2023 | APPLICATION EXTENSION GRANTED/RECEIPT PROVIDED |
| 07th Sep 2023 | NON-FINAL ACTION WRITTEN |
| 07th Sep 2023 | NON-FINAL ACTION E-MAILED |
