granted
on 21 May 2024
Last Applicant/ Owned by
1925 Century Park East, Suite 2050
Los Angeles
CA
90067
Serial Number
97377675 filed on 22nd Apr 2022
Registration Number
N/A
Correspondent Address
Michael P. Martin FISCHBACH, PERLSTEIN, LIEBERMAN & ALMOND, LLP
Filing Basis
1. intent to use
2. intent to use current
Disclaimer
NO DATA
Telemarketing; Business assistance, management and information services; Business consultation; Business management advice; Business management consultation and services, namely, managing and administering non-core functions, namely, mailing and shipping, records management, information services, administration, payroll and accounting, and telemarketing services; Commercial information agency servRead More
Telemarketing; Business assistance, management and information services; Business consultation; Business management advice; Business management consultation and services, namely, managing and administering non-core functions, namely, mailing and shipping, records management, information services, administration, payroll and accounting, and telemarketing services; Commercial information agency services; Commercial information and directory agency; Creating and updating advertising material; Customer service management for others; Customer services, namely, responding to customers inquiries for others in the field of customer care and customer relationship management industry via telephone or other electronic means; Dissemination of advertisements and of advertising material; Dissemination of advertising material; Market research; Market research studies; Services consisting of the registration, collection, transcription, compilation and systemization of written communications and data
11th 000101
11th 000101
Downloadable computer software for use in customer relationship management (CRM); Downloadable computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries ofcustomers of others, and for use in enabling customers to integrate interaction and transaction handling technologies and services to execute a complete customer service and back-office strategy including prioritizing interactions across multimedia, multisite, and multiskill customer care environments; downloadable computer software for use in workforce management applications, namely, for use in forecasting, scheduling and adherence functions to determine customer contact volume across multiple mediums in order to address the needs of customers of others; downloadable computer software for data capture and reporting to identify, trace and act upon customer interaction trends that may be downloaded from a global computer network; downloadable computer software to track move, add, or change requests made by others and provide issue resolution coordination that may be downloaded from a global computer network; downloadable computer software for automated root cause and trend analysis which compiles contact data, customer data and business process data for trend analysis within and across customer support systems of others; downloadable computer software for use in operating group call systems and tools needed to address interactions with customers of others and directs call flow by appropriate scripts that may be downloaded from a global computer network
11th 000101
11th 000101
No 97377675
No Service Mark
No
No
No
No
No
No
No
No
No
| Status Date | Action Taken |
|---|---|
| 22nd May 2024 | NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED |
| 20th May 2024 | SOU EXTENSION 2 FILED |
| 20th May 2024 | SOU EXTENSION 2 GRANTED |
| 20th May 2024 | SOU TEAS EXTENSION RECEIVED |
| 22nd Nov 2023 | NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED |
| 20th Nov 2023 | SOU EXTENSION 1 GRANTED |
| 20th Nov 2023 | SOU EXTENSION 1 FILED |
| 20th Nov 2023 | SOU TEAS EXTENSION RECEIVED |
| 23rd May 2023 | NOA E-MAILED - SOU REQUIRED FROM APPLICANT |
| 28th Mar 2023 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
