on 29 Aug 2023
Last Applicant/ Owned by
13865 Sunrise Valley Drive
Herndon
VA
20171
Serial Number
97976123 filed on 29th Jun 2022
Registration Number
7152626 registered on 29th Aug 2023
Filing Basis
1. intent to use
2. use application currently
Disclaimer
NO DATA
Software as a service (SAAS) and platform as a service (PAAS) services featuring software for use by customer service representatives in omni-channel customer interactions, namely, for receiving, answering, and placing voice calls, SMS, Webchat, electronic mail, web-form submissions, and follow-up correspondence; Software as a service (SAAS) and platform as a service (PAAS) services featuring custRead More
Software as a service (SAAS) and platform as a service (PAAS) services featuring software for use by customer service representatives in omni-channel customer interactions, namely, for receiving, answering, and placing voice calls, SMS, Webchat, electronic mail, web-form submissions, and follow-up correspondence; Software as a service (SAAS) and platform as a service (PAAS) services featuring customer relationship management software; Design and development of customized software for use by customer service representatives in omni-channel customer interactions; Software as a service (SAAS) and platform as a service (PAAS) services featuring software using artificial intelligence for use in contact centers and customer service interactions, namely, for receiving, answering, and sending SMS, Webchat, electronic mail, web-form submissions, and follow-up correspondence; Software as a service (SAAS) and platform as a service (PAAS) services featuring software for use in call center management, namely, for managing omni-channel customer interaction queues, tracking and managing employee scheduling and productivity, and connecting customer interactions to customer service representative; Software as a service (SAAS) and platform as a service (PAAS) services featuring software for managing customer service representatives, namely, for managing omni-channel customer interaction queues, tracking and managing employee scheduling and productivity, and connecting customer interactions to customer service representative; Software as a service (SAAS) and platform as a service (PAAS) services featuring computer software platforms for use in contact centers, customer relationship management, and customer service interactions, namely, for tracking customer information, interactions, and lead generation, and for receiving, answering, and placing voice calls, SMS, Webchat, electronic mail, web-form submissions, and follow-up correspondence
01st Apr 2023
01st Apr 2023
Operation of multimedia contact centers for others; Customer service management for others; Customer services, namely, operating contact centers to address multi-channel customer inquiries for others; Operation of multi-channel contact centers for others; Management of contact centers for others; Management of telephone call centers for others; Consulting services in the field of contact center operation and customer service interactions
01st Apr 2023
01st Apr 2023
No 97976123
No Service Mark
No
No
No
No
No
No
No
No
No
| Status Date | Action Taken |
|---|---|
| 29th Aug 2023 | REGISTERED-PRINCIPAL REGISTER |
| 29th Aug 2023 | NOTICE OF REGISTRATION CONFIRMATION EMAILED |
| 26th Jul 2023 | NOTICE OF ACCEPTANCE OF STATEMENT OF USE E-MAILED |
| 25th Jul 2023 | ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED |
| 24th Jul 2023 | DIVISIONAL PROCESSING COMPLETE |
| 24th Jul 2023 | STATEMENT OF USE PROCESSING COMPLETE |
| 20th Jul 2023 | CASE ASSIGNED TO INTENT TO USE PARALEGAL |
| 29th Jun 2023 | TEAS STATEMENT OF USE RECEIVED |
| 29th Jun 2023 | SOU TEAS EXTENSION RECEIVED |
| 29th Jun 2023 | TEAS REQUEST TO DIVIDE RECEIVED |
