section 8
on 26 Sep 2014
Last Applicant/ Owned by
Suite 300
Cupertino
CA
95014
Serial Number
78593274 filed on 23rd Mar 2005
Registration Number
3386290 registered on 19th Feb 2008
Correspondent Address
LORI STOCKTON KOZAK
Filing Basis
1. intent to use
2. use application currently
Disclaimer
"CALL MANAGEMENT"
"CALL MANAGEMENT" Computer software for use in the field of call center operations and outsourcing business processes, namely, for routing of telephone calls and other media between customers and customer service agents, and for managing, tracking and reporting of telephone calls; computer software for use in managing business processes and telephone call centers, namely, software used to track sRead More
Providing temporary use of non-downloadable computer software for use in the field of call center operations and outsourcing business processes, namely, software for database management, for routing telephone calls and other media between customers and call centers, and for tracking and reporting of telephone calls across various customer service agents and call centers; providing temporary use of non-downloadable computer software for use in managing business processes and telephone call centers, namely, software used to track service levels, generate reports and respond to service compliance issues; providing temporary use of non-downloadable computer software to enable communication between multiple call center managers at different locations, and between call center managers and call center agents; providing temporary use of non-downloadable computer software to remotely monitor call centers; providing temporary use of non-downloadable computer software for use in managing and monitoring telephone calls; providing temporary use of non-downloadable computer software for sharing information between businesses and their call centers remotely and in real time; providing temporary use of non-downloadable computer database management software and communications software to enable better efficiency, communication and visibility between businesses and their call center resources; providing temporary use of non-downloadable computer software for integrating different applications so that they may work together
30th Nov 2005
30th Nov 2005
Computer software for use in the field of call center operations and outsourcing business processes, namely, for routing of telephone calls and other media between customers and customer service agents, and for managing, tracking and reporting of telephone calls; computer software for use in managing business processes and telephone call centers, namely, software used to track service levels, generate reports and respond to service compliance issues by rerouting calls and communicating information between various customer service agents and call centers; computer software for remotely monitoring call centers; computer software for use in managing and monitoring telephone calls; computer software for sharing information between businesses and captive and remote call center agents in real time; computer software to enable communication between multiple call center managers at different locations, and between call center managers and call center agents; computer database management software and communications software to enable better efficiency, communication and visibility between businesses and their call centers; computer software for integrating different applications so that they may work together; ;computer software for use in queuing callers across multiple sites and multiple call center technologies; computer software for customized and personalized call flows and voice treatment
30th Nov 2005
30th Nov 2005
No 78593274
No Service Mark
No 7127.T003
No
No
No
No
No
No
No
No
| Status Date | Action Taken |
|---|---|
| 26th Sep 2014 | CANCELLED SEC. 8 (6-YR) |
| 19th Feb 2008 | REGISTERED-PRINCIPAL REGISTER |
| 17th Jan 2008 | LAW OFFICE REGISTRATION REVIEW COMPLETED |
| 11th Jan 2008 | ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED |
| 21st Dec 2007 | STATEMENT OF USE PROCESSING COMPLETE |
| 21st Dec 2007 | EXTENSION 1 GRANTED |
| 11th Dec 2007 | RESPONSE TO ITU OFFICE ACTION ENTERED |
| 11th Dec 2007 | FAX RECEIVED |
| 03rd Dec 2007 | ITU OFFICE ACTION ISSUED FOR STATEMENT OF USE |
| 08th Nov 2007 | EXTENSION 1 FILED |
