mailed
on 11 Jan 2024
Last Applicant/ Owned by
200 - 240 KENNEDY STREET
WINNIPEG, MANITOBA
CA
R3C1T1
Serial Number
97482534 filed on 29th Jun 2022
Registration Number
N/A
Filing Basis
1. intent to use
2. use application currently
Disclaimer
NO DATA
Research and development in the field of artificial intelligence technology in the area of customer relationship management services; research and development in the field of machine learning, automated voice messaging in the area of customer relationship management; design of an intelligent virtual assistant software for use in the area of customer relationship management; design and development Read More
Research and development in the field of artificial intelligence technology in the area of customer relationship management services; research and development in the field of machine learning, automated voice messaging in the area of customer relationship management; design of an intelligent virtual assistant software for use in the area of customer relationship management; design and development of computer software for data analytics and advanced product research in the field of artificial intelligence and machine learning; design, development of robots with artificial intelligence; development and implementation of an intelligent virtual assistant software for use in customer support services; development and implementation of computer software to be used for call diversion, for automated call screening, and for voice recognition in the field of artificial intelligence and machine learning; development of software applications for managing automated workflow tasks over the Internet; platform as a service (PAAS) featuring computer software platforms for contact center management
31st Jan 2023
31st Jan 2023
Outsourcing service provider in the field of customer relationship management in the areas of inbound voice, email, chat, social media messages; global outsourcing support services for others in the fields of customer relationship management, business process reengineering and back office support, namely, business administration consulting, documentation reproduction, documentation copying, documentation indexing for others; consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of business strategy plans and management projects, all in the area of contact center services
31st Jan 2023
31st Jan 2023
Downloadable application software used for assisting agents in the fields of automating predictive systems, cognitive process automation, operating visual computing applications, knowledge virtualization and conducting on-line chats with digital virtual agents used in contact centers; workforce management application software for use in the centralization of time, schedule, and compensation management, and employee engagement; downloadable software application for use in the centralization of workflow management, compensation management, time and scheduling management with employees for contact centers; downloadable software for use in contact centers for database management; downloadable cloud computer software for use in contact centers for database management; downloadable computer software for assisting developers in creating program code for use in mobile internet applications and client interfaces
31st Jan 2023
31st Jan 2023
No 97482534
No Service Mark
No INTOUCHCX
Yes
Yes
No
No
No
No
No
No
| Status Date | Action Taken |
|---|---|
| 11th Apr 2024 | TEAS RESPONSE TO SUSPENSION INQUIRY RECEIVED |
| 01st Mar 2024 | NOTICE OF ACCEPTANCE OF AMENDMENT TO ALLEGE USE E-MAILED |
| 29th Feb 2024 | USE AMENDMENT ACCEPTED |
| 27th Jan 2024 | USE AMENDMENT FILED |
| 27th Jan 2024 | AMENDMENT TO USE PROCESSING COMPLETE |
| 26th Jan 2024 | TEAS AMENDMENT OF USE RECEIVED |
| 11th Jan 2024 | SUSPENSION INQUIRY WRITTEN |
| 11th Jan 2024 | INQUIRY TO SUSPENSION E-MAILED |
| 11th Jan 2024 | NOTIFICATION OF INQUIRY AS TO SUSPENSION E-MAILED |
| 04th Jun 2023 | SUSPENSION LETTER WRITTEN |
