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AGENT JOURNEY MAPPING
Dead/Abandoned
ABANDONED - FAILURE TO RESPOND OR LATE RESPONSE

failure to respond or late response

on 21 Nov 2022

Last Applicant/ Owned by

One World Trade Center, 80th loor

New York

NY

10007

Serial Number

90864948 filed on 04th Aug 2021

Registration Number

N/A

Correspondent Address

CYNTHIA R. AWERE

LAW OICE O CYNTHIA R. AWERE

2625 MILEIEL ROA, #360

PALO ALTO, CA 94306

Filing Basis

1. intent to use

2. intent to use current

Disclaimer

NO DATA

AGENT JOURNEY MAPPING

Software as a Service (SaaS) services featuring software for use in responding to customer inquiries and communicating with others; software as a Service (SaaS) services, namely, hosting software for use by others in responding to customer inquiries; software as a Service (SaaS) services, namely, hosting software for use by others for use by call centers in responding to customer inquiries; softwaRead More

Classification Information


Class [042]
Computer & Software Services & Scientific Services


Software as a Service (SaaS) services featuring software for use in responding to customer inquiries and communicating with others; software as a Service (SaaS) services, namely, hosting software for use by others in responding to customer inquiries; software as a Service (SaaS) services, namely, hosting software for use by others for use by call centers in responding to customer inquiries; software as a Service (SaaS) services featuring artificial intelligence software for suggested responses and auto-communication, machine learning for classifying and generating communication based on previous communication data, and natural language processing; software as a Services (SaaS) services featuring software for automated speech recognition (ASR) and voice recognition; software as a Service (SaaS) services featuring software for general business process automation; software as a Service (SaaS) services, namely, hosting software for general business process automation; software as a Service (SaaS) services, namely, hosting software for use by others for general business process automation; software as a Service (SaaS) services featuring artificial intelligence software for general business process automation for suggested responses and auto-communication, machine learning for classifying and generating communication based on previous communication data, and natural language processing; machine learning and artificial intelligence to gain insight into call center agent activity; artificial intelligence driven automation for call center tasks; artificial intelligence driven automation to facilitate asynchronous communications with customers; software as a Service (SaaS) services featuring machine learning and artificial intelligence software to assist call center agents to respond to sales related inquiries from customers

Class [038]
Communications Services


broadcast communication services, namely, transmitting text messages to designated recipients for others; communication services, namely, transmitting messages via phone, electronic mail, voice, web, SMS, text messaging, messaging and instant messaging between businesses and consumers

Class [035]
Advertising, Business & Retail Services


business information management, namely, electronic reporting of business information, business analytics, namely, business evaluations, information and research, and consumer response

Mark Details


Serial Number

No 90864948

Mark Type

No Service Mark

Attorney Docket Number

No ASA-950

44D Filed

No

44D Current

No

44E filed

No

44E Current

No

66A Filed

No

66A Current

No

Current Basis

No

No Basis

No

Legal History


Status DateAction Taken
21st Nov 2022ABANONMENT - AILURE TO RESPON OR LATE RESPONSE
21st Nov 2022ABANONMENT NOTICE E-MAILE - AILURE TO RESPON
09th May 2022NON-INAL ACTION WRITTEN
09th May 2022NON-INAL ACTION E-MAILE
09th May 2022NOTIICATION O NON-INAL ACTION E-MAILE
28th Apr 2022ASSIGNE TO EXAMINER
29th Sep 2021NEW APPLICATION OICE SUPPLIE ATA ENTERE
07th Aug 2021NEW APPLICATION ENTERE