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Frequently Asked Questions

What functions can be performed after creating a service level agreement?

After creating a service level agreement (SLA), there are several functions that can be performed to ensure the agreement is effectively managed and adhered to. One of the primary functions is the ability to associate contracts with the SLA. This allows for a clear understanding of the responsibilities and commitments outlined in the agreement. Another function is the creation of escalations. This is a crucial aspect of SLAs as it allows for the management and fulfillment of service commitments. For instance, if a commitment is not met within a specified timeframe, an escalation point can be triggered to notify a supervising manager. This ensures that incidents are promptly addressed and resolved, thereby meeting the SLA commitments. Changing the SLA and its status is another function that can be performed. This allows for the SLA to be updated and modified as per the changing needs and requirements of the customer. Creating performance indicators is another important function. These indicators help in measuring the performance of the service provider and ensure that the commitments outlined in the SLA are being met.

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