Publication Registration: |
Wednesday, September 10, 2003 |
Goods and Services Information
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Description:
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(1) - On-line services, namely, enabling sites on the global computer network with voice communications.
(2) - Computer-based telephone switching units and control programs for automating inbound and outbound telephone calls and for controlling and managing telephone communications; computer telephony system comprised of computer operating software for automation of call center monitoring, reporting and evaluation; telecommunications systems, namely, computer desktop platforms integrating telephony hardware and computer software for display, control and measurement of data, audio and video for call centers; telecommunications software, namely, computer software for collection, measurement and reporting of quality and productivity data, computer programs and program manuals all sold as a unit for use with computer communications management products for use in contact centers which monitor contact reports for the contact centers and evaluates the contact and the center personnel, integrates telephony hardware and computer software for display, control and measurement of data, and video for contact centers and measures and reports the quality and productivity data; computer system comprised of a processing unit with customer database and associated telephone and data channel interface units, for use in telephone marketing.
(3) - Computer-based telephone switching units and control programs for automating inbound and outbound telephone calls and for controlling and managing telephone communications; computer telephony system comprised of computer operating software for automation of call center monitoring, reporting and evaluation; telecommunications systems, namely, computer desktop platforms integrating telephony hardware and computer software for display, control and measurement of data, audio and video for call centers; telecommunications software, namely, computer software for collection, measurement and reporting of quality and productivity data, computer programs and program manuals all sold as a unit for use with computer communications management products for use in contact centers which monitor contact reports for the contact centers and evaluates the contact and the center personnel, integrates telephony hardware and computer software for display, control and measurement of data, and video for contact centers and measures and reports the quality and productivity data; computer system comprised of a processing unit with customer database and associated telephone and data channel interface units, for use in telephone marketing.
(4) - On-line services, namely, enabling sites on the global computer network with voice communications.
(5) - On-line services, namely, enabling sites on the global computer network with voice communications.
(6) - Computer-based telephone switching units and control programs for automating inbound and outbound telephone calls and for controlling and managing telephone communications; computer telephony system comprised of computer operating software for automation of call center monitoring, reporting and evaluation; telecommunications systems, namely, computer desktop platforms integrating telephony hardware and computer software for display, control and measurement of data, audio and video for call centers; telecommunications software, namely, computer software for collection, measurement and reporting of quality and productivity data, computer programs and program manuals all sold as a unit for use with computer communications management products for use in contact centers which monitor contact reports for the contact centers and evaluates the contact and the center personnel, integrates telephony hardware and computer software for display, control and measurement of data, and video for contact centers and measures and reports the quality and productivity data; computer system comprised of a processing unit with customer database and associated telephone and data channel interface units, for use in telephone marketing.
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