BLENDED AI BY GENESYS

BLENDED AI BY GENESYS Canadian Trademark Information

Computer software for contact center management; computer software for augmenting agent interaction with customers, namely, cloud based software for use in the collection and analysis of data utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction; computer hardware that integrates natural language processing, computational linguistics, information retrieval, analytics and machine learning and provides assistance to live agents interacting with customers in a multi-modal environment Business management consultancy; data processing services; commercial consultancy and analysis relating to contact center management; all of the above relating to cognitive computing technologies that provide multi-modal natural language processing, predictive analytics and machine learning for contextual analysis in connection with customer agent interactions Consultancy services in the field of design and development of computer hardware systems; consultancy services in the field of maintenance of computer software for...
Classification Information
Class Code: 035 - Advertising, Business & Retail Services
Description: Advertising, marketing, promotional and business
Class Code: 042 - Computer & Software Services & Scientific Services
Description: Computer and scientific
Class Code: 009 - Computer & Software Products & Electrical & Scientific Products
Description: Electrical, scientific and teaching apparatus and software
Matter History Events
Status Date Record Status Description
2022-11-15 National prosecution history entry - Amendment to Registration
2022-11-15 National prosecution history entry - Change of Title Registered
2022-06-14 Registration published - Registered
2022-06-08 National prosecution history entry - Registration Fee Notice Sent
2022-06-08 Application published - Registration Pending
2022-03-16 Application published - Advertised
2022-01-18 National prosecution history entry - Approval Notice Sent
2022-01-18 Application accepted - Approved
2020-10-13 National prosecution history entry - Correspondence Created
2019-09-30 National prosecution history entry - Correspondence Created
2019-01-16 National prosecution history entry - Extension of Time
2018-07-05 National prosecution history entry - Search Recorded
2018-07-05 National prosecution history entry - Examiner's First Report
2018-04-06 Filing date accorded - Formalized
2018-04-03 National prosecution history entry - Created
2018-03-29 Application filed - Filed
Word Mark: BLENDED AI BY GENESYS
Current Status:
Registration published
LIVE Mark!
6/14/2022
Application Number: 1890960
Filing Date: Thursday, March 29, 2018
Filing Place: Canada
Registration Date: Tuesday, June 14, 2022
Registration Number: TMA1131440
Register Type: Primary
Type Of Mark: Trademark
Mark Feature: Word
Use In Commerce: Yes
Publication Registration: Wednesday, March 16, 2022
Opposition: 3/16/2022 - 3/16/2022
Last Applicant/Owner: *********
**********
***** ****
Correspondent: Not provided
Goods and Services Information
Description:
(1) - Computer software for contact center management; computer software for augmenting agent interaction with customers, namely, cloud based software for use in the collection and analysis of data utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction; computer hardware that integrates natural language processing, computational linguistics, information retrieval, analytics and machine learning and provides assistance to live agents interacting with customers in a multi-modal environment
(2) - Business management consultancy; data processing services; commercial consultancy and analysis relating to contact center management; all of the above relating to cognitive computing technologies that provide multi-modal natural language processing, predictive analytics and machine learning for contextual analysis in connection with customer agent interactions
(3) - Consultancy services in the field of design and development of computer hardware systems; consultancy services in the field of maintenance of computer software for computer systems; providing online non-downloadable cloud based software for contact center management, non-downloadable cloud based software for augmenting live agent interactions with customers, specifically for use in the collection and analysis of data utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction, computer hardware that integrates natural language processing, computational linguistics, information retrieval, predictive analytics and machine learning and provides assistance to live agents interacting with customers in a multi-modal environment
(4) - Computer software for contact center management; computer software for augmenting agent interaction with customers, namely, cloud based software for use in the collection and analysis of data utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction; computer hardware that integrates natural language processing, computational linguistics, information retrieval, analytics and machine learning and provides assistance to live agents interacting with customers in a multi-modal environment
(5) - Computer software for contact center management, namely, computer and telecommunications programs for combining and integrating telecommunications functionality, namely, voice recognition, interactive voice response systems, and interactive transaction processing systems over wired and wireless telecommunication networks for an organization's computer system; computer software for augmenting agent interaction with customers, namely, cloud based software for use in the collection and analysis of voice and speech utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction; computer hardware that integrates natural language processing, computational linguistics, information retrieval, analytics and machine learning and provides assistance to live agents interacting with customers in a multi-modal environment.
(6) - Computer software for contact center management; computer software for augmenting agent interaction with customers, namely, cloud based software for use in the collection and analysis of data utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction; computer hardware that integrates natural language processing, computational linguistics, information retrieval, analytics and machine learning and provides assistance to live agents interacting with customers in a multi-modal environment
(7) - Business management consultancy; data processing services, namely, business management services relating to information and data compiling and analyzing; commercial consultancy and analysis relating to contact center management, namely advice and information concerning commercial business management for contact centers.
(8) - Business management consultancy; data processing services; commercial consultancy and analysis relating to contact center management; all of the above relating to cognitive computing technologies that provide multi-modal natural language processing, predictive analytics and machine learning for contextual analysis in connection with customer agent interactions
(9) - Business management consultancy; data processing services; commercial consultancy and analysis relating to contact center management; all of the above relating to cognitive computing technologies that provide multi-modal natural language processing, predictive analytics and machine learning for contextual analysis in connection with customer agent interactions
(10) - Consultancy services in the field of design and development of computer hardware systems; consultancy services in the field of maintenance of computer software for computer systems; providing online non-downloadable cloud based software for contact center management, non-downloadable cloud based software for augmenting live agent interactions with customers, specifically for use in the collection and analysis of data utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction, computer hardware that integrates natural language processing, computational linguistics, information retrieval, predictive analytics and machine learning and provides assistance to live agents interacting with customers in a multi-modal environment
(11) - Consultancy services in the field of design and development of computer hardware systems; consultancy services in the field of maintenance of computer software for computer systems; providing online non-downloadable cloud based software for contact center management, non-downloadable cloud based software for augmenting live agent interactions with customers, specifically for use in the collection and analysis of data utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction, computer hardware that integrates natural language processing, computational linguistics, information retrieval, predictive analytics and machine learning and provides assistance to live agents interacting with customers in a multi-modal environment
(12) - Consultancy services in the field of design and development of computer hardware systems; consultancy services in the field of maintenance of computer software for computer systems; providing online nondownloadable cloud based software for contact center management, namely, computer and telecommunications programs for combining and integrating telecommunications functionality, namely, voice recognition, interactive voice response systems, and interactive transaction processing systems over wired and wireless telecommunication networks for an organization's computer system, non-downloadable cloud based software for augmenting live agent interactions with customers, specifically for use in the collection and analysis of voice and speech utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction and with computer systems that integrate natural language processing, computational linguistics, information retrieval, predictive analytics and machine learning and provides assistance to live agents interacting with customers in a multi-modal environment; consultancy services in the field of cognitive computing systems that provide multi-modal natural language processing, predictive analytics and machine learning for contextual analysis in connection with customer agent interactions.
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