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RatingRatingRatingRatingRating - posted on 4/17/2014 2:35:39 PM
Overall Exactus is nothing more than a 2 bit, fly by night, street corner operation trying to play with the big boys. They neither have the expertise nor the know how for a so called mail order let alone claiming to be A speciality pharmacy. They are mail order, nbut do not expect to get your scripts in time. your healtch care needs are not important to them. The staff, they could care less. If you need a truly good Pharmacy, especially Speciality, try Curascript, Caremark, or Wallgreens. Once you have ecperienced any one of these three pharmacies, Exactus will disappear. Simply they should be stripped of practicing as a pharmacy.
RatingRatingRatingRatingRating - posted on 3/31/2014 7:55:30 AM
Totally imcompetent! I seldom have to make phone calls, but have taken 2 months to get my prescriptions right and they are still wrong! Finally a week ago, Exactus called to get my authorization for payment, when I explained that I was just trying to get what was shorted on the first order and absolutely would NOT authorize a payment. So Exactus refilled the prescription, short again, and charged my credit card. I just get the runaround and now they are saying essentially that my doctor's office is lying about what they told them, so I'm done with them. Unfortunately I can't drop Wellcare as my Medicare drug provider until next year, but I certainly will.
RatingRatingRatingRatingRating - posted on 3/18/2014 2:47:06 PM
Even one star is 8 more than they deserve. As with everyone else, Rx's are delinquent and often require 3 or 4 phone call follow-ups to get the med, and then it is usually 3 weeks later than it should be. They billed something out on my credit card that I did not authorize and caused havoc with my bank, and of course, no definition why it was done and no apology. I asked five times for the credit card number to be removed, and yet, to this date, they still ask me if I want it charged to that number. I guess their computers have no delete key! One of my Rx's was changed from tablets to capsules, randomly, not from my doctor and not from me, and of course, the cost of the capsules is quadruple what the tablets were. I asked about that one, 3 calls so far, and still have no answer. Now I receive a bill that comes from Rx's received in September (5 months ago)....I had previously been told that I had duplicate accounts, and that in fact the bill had been paid. But then, why, oh why, do I continue to get a bill. I've been told 4 times that the second account had been deleted. And the hits just keep coming. I finally transferred all of my prescriptions (12 of them) back to my local pharmacy and although I may be paying a little bit more, it is worth it to be rid of the headache and heartache caused by this company. DO NOT -- I repeat -- DO NOT -- sign up with this company. They are so incompetent they make the second-grade class look like geniuses. And Wellcare is complicit in this, as they are all tied in with one another, and even requests to Wellcare go unanswered. I wish, oh how I wish, I had read all of these or known about this before I became a part of Exactus. They are the worst -- the very worst -- anyone could imagine.
RatingRatingRatingRatingRating - posted on 3/18/2014 1:35:22 PM
After reading a few reviews, I can't add much perspective other than I agree 100%. I can just share my experience today which is indicative of horrific customer service... I wanted to cancel an order processed earlier in the day. Once I got to the "correct" representative, I was put on hold for 17 minutes. Lo & behold, the rep was not the correct person and had to transfer me to the next correct rep. 13 minute hold, but, this rep was able to assist me. I had to leave ExpressScripts due to Medicare. ExpressScripts is a model mail order pharmacy and Exactus should take a good hard look at their processes and learn from ExpressScripts. I will be looking for a new Part D company that uses Express.
RatingRatingRatingRatingRating - posted on 3/18/2014 9:23:21 AM
I agree with the all the complaints. Exactus is VERY poor. I get at least 2 phone calls every time I re-order online. I will NOT be using this company after my year is up.
By: Wellcare Management Group, Inc. tweet it Tweet Logo Share on Facebook
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This is a brand page for the EXACTUS PHARMACY SOLUTIONS trademark by Wellcare Management Group, Inc. in Tampa, FL, 33634. Write a review about a product or service associated with this EXACTUS PHARMACY SOLUTIONS trademark. Or, contact the owner Wellcare Management Group, Inc. of the EXACTUS PHARMACY SOLUTIONS trademark by filing a request to communicate with the Legal Correspondent for licensing, use, and/or questions related to the EXACTUS PHARMACY SOLUTIONS trademark.
On Tuesday, October 25, 2011, a U.S. federal trademark registration was filed for EXACTUS PHARMACY SOLUTIONS by Wellcare Management Group, Inc., Tampa, FL 33634. The USPTO has given the EXACTUS PHARMACY SOLUTIONS trademark serial number of 85455334. The current federal status of this trademark filing is REGISTERED. The correspondent listed for EXACTUS PHARMACY SOLUTIONS is ANN K. FORD of DLA Piper LLP (US), 500 8TH ST NW, WASHINGTON, DC 20004-2131 . The EXACTUS PHARMACY SOLUTIONS trademark is filed in the category of Advertising, Business & Retail Services . The description provided to the USPTO for EXACTUS PHARMACY SOLUTIONS is mail order pharmacy services.
Status Date:
Serial Number: 85455334
Filing Date: 10/25/2011
Registration Number: 4384673
Registration Date: 8/13/2013
Goods and Services: mail order pharmacy services
Mark Description: NOT AVAILABLE
Type Of Mark: Service Mark
Published For Opposition Date: 4/24/2012
Last Applicant/Owner: Wellcare Management Group, Inc.
Tampa, FL 33634
Mark Drawing Code: Standard Character Mark
Design Search: (NO DATA)
Register Type: Principal
DLA Piper LLP (US)
500 8TH ST NW
WASHINGTON, DC 20004-2131
Classification Information
International Class Code(s): 035
US Class Code(s): 100, 101, 102
Primary Class: Advertising; business management; business administration; office functions.
Class(es) Status: Active
First Use Anywhere: NOT PROVIDED
First Use In Commerce: NOT PROVIDED

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