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RatingRatingRatingRatingRating - posted on 1/9/2015 10:43:45 AM
Stove works fine but a log was cracked when we got the stove. We ordered a new one on 12-18 2014. The charge went through our bank the next day. It is Jan 9, 2015 and we still don't have the log which was suppose to take 7-10 days to receive. I have called the company twice without any satisfaction. I emailed the company with no response. If this was a part that we needed to heat our house, we would freeze to death. Think twice about getting this brand from Lowes. We are very dissatisfied with them. Their customer service sucks!!!!
RatingRatingRatingRatingRating - posted on 12/27/2014 8:55:55 PM
We've had their cedar ridge hearth logs set 24/24 for 4 years and this product is great and would love to get another for my basement.
RatingRatingRatingRatingRating - posted on 2/4/2014 9:48:42 AM
if I had read reviews, I would NOT HAVE BOUGHT THESE GAS LOGS. seems to be cheap made, logs don,t fit correctly and most of all can not get a blower for them.
RatingRatingRatingRatingRating - posted on 1/12/2014 2:47:55 PM
I have installed 24" gas logs before, this is cheaply made,instructions are so confusing.worked on it for 2 days remote never worked.shame on you lowe's for selling this cheaply made junk too bad I can't rate it -0
RatingRatingRatingRatingRating - posted on 12/6/2013 7:16:09 PM
Terrible company, no customer service. Purchased the 24" remotely controlled unit, had it installed and the remote system would not communicate. Called the company on 11/13/13 and was on hold 28 minutes before getting through. Determined the receiver was defective. Was told we would get a replacement in 4/5 days, it's now 12/6/13 and still no replacement. I had emailed the company on 12/1/13 and gave them 5-days to get their act together or told them I was returning the unit to Lowe's for a refund. Well today I did just that, Lowe's was great, no argument from them. If you purchase one of their units (remotely controlled) prepare yourself for no support if the unit fails. I wouldn't do business with them again if they were the last company on the face of the earth. One other thing it's hard to determine who this company really is, Cedar Ridge Hearth, Procom or Lowe's as the listed phone number is tied to all three.
By: ProCom Heating, Inc.
Gas fireplaces and fireplace systems comprising burners, logs, and control systems that deliver gas to the appliance, and gas radiant wall heaters for household and commercial purposes
Fireplace mantels
This is a brand page for the CEDAR RIDGE HEARTH trademark by ProCom Heating, Inc. in BREA, CA, 92821. Write a review about a product or service associated with this CEDAR RIDGE HEARTH trademark. Or, contact the owner ProCom Heating, Inc. of the CEDAR RIDGE HEARTH trademark by filing a request to communicate with the Legal Correspondent for licensing, use, and/or questions related to the CEDAR RIDGE HEARTH trademark.
On Monday, November 06, 2006, a U.S. federal trademark registration was filed for CEDAR RIDGE HEARTH by ProCom Heating, Inc., BREA, CA 92821. The USPTO has given the CEDAR RIDGE HEARTH trademark serial number of 77038070. The current federal status of this trademark filing is REGISTERED. The correspondent listed for CEDAR RIDGE HEARTH is EDWARD A. SCHLATTER of KNOBBE, MARTENS, OLSON & BEAR LLP, 2040 MAIN ST FL 14, IRVINE CA 92614-7216 . The CEDAR RIDGE HEARTH trademark is filed in the category of Environmental Control Instrument Products (lighting, heating, cooling, cooking) , Non-Metallic Building Material Products . The description provided to the USPTO for CEDAR RIDGE HEARTH is Gas fireplaces and fireplace systems comprising burners, logs, and control systems that deliver gas to the appliance, and gas radiant wall heaters for household and commercial purposes.
Status Date:
Serial Number: 77038070
Filing Date: 11/6/2006
Registration Number: 4056538
Registration Date: 11/15/2011
Goods and Services: Gas fireplaces and fireplace systems comprising burners, logs, and control systems that deliver gas to the appliance, and gas radiant wall heaters for household and commercial purposes
Mark Description: NOT AVAILABLE
Type Of Mark: TradeMark
Published For Opposition Date: 11/6/2007
Last Applicant/Owner: ProCom Heating, Inc.
BREA, CA 92821
Mark Drawing Code: Standard Character Mark
Design Search: (NO DATA)
Register Type: Principal
Disclaimer: ("HEARTH")
2040 MAIN ST FL 14
IRVINE CA 92614-7216
Use in Commerce Trademark - Applicant has provided proof of use of this mark in commerce to USPTO.
Classification Information
Primary Class: Class (011) - Apparatus for lighting, heating, steam generating, cooking, refrigerating, drying, ventilating, water supply, and sanitary purposes.
First Use Anywhere: Not provided
First Use In Commerce: Not provided
Primary Class: Class (019) - Building materials (non-metallic); nonmetallic rigid pipes for building; asphalt, pitch and bitumen; nonmetallic transportable buildings; monuments, not of metal.
First Use Anywhere: Not provided
First Use In Commerce: Not provided

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EDWARD A. SCHLATTER is a correspondent of CEDAR RIDGE HEARTH trademark.
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